For hotels, flights, car rentals, and activities, here's how: If you are traveling within the next seven days, you may be able to change or cancel many reservations from within your account without any additional fees. Navigating change and cancellation requests with Expedia is relatively straight-forward. They are following the policies of their airline and hotel partners for each booking. If you booked with an OTA for upcoming travel, here's a look at how some major OTAs are approaching requests to change or cancel.Įxpedia is perhaps the best-known online travel agency and is the parent company to other smaller OTAs like Orbitz, HotWire, CheapTickets, and more. This is why we recommend booking directly with the airline instead saving a few bucks isn't usually worth the hassle when plans change.
You need to go through whatever travel agency you booked with in order to change or cancel your trip. Read our guides to airline and hotel change and cancellation policies.īut because you booked with an OTA, there's another layer of complexity – and often, worse customer service. That means you may be eligible for a voucher or fee-free change, but it's up to whatever the airline you're flying or hotel you're staying with is offering.
The good news is that OTAs are generally deferring to – and honoring – each airline or hotel's policies. Hotels and even Airbnb are doing the same.īut what if, instead of booking directly with the airline, you booked with an Online Travel Agency? OTAs like Expedia, Kayak, and many more have also been bombarded with customer service calls this week as travel options rapidly change. We've been covering the updates of airlines waiving change and cancellation fees during the coronavirus outbreak. For more information check out our Advertising Disclosure. The content on this page is accurate as of the posting date however, some of the offers mentioned may have expired. We may receive compensation when you click on links to those products. This post contains references to products from one or more of our advertisers.
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